You have not received your benefits or annuity?

If you have not received your benefits or annuity on the date planned, it could be because:

  • we have not received your life certificate
  • we have not received the form stating whether you are retired or not
  • the postal services have been delayed because of a holiday or a strike
  • you have not informed us about your new account number or address

You have not received the letter about the life certificate or the proof of retirement? Do you want to enter your bank account number? Do you want to modify your address? Do you have any question? Send an e-mail to